After responding on Google, to a very unhappy customer, we realized that we should clarify some expectations
that might be contrary to what we can promise our customers.
Here is what we have come up with
the look over of any vehicle in our shop, we identify repairs that are required and immediately need to be addressed.
We will also identify repairs that we can be certain, will need to be addressed in the near future, if the condition of any
visible component show signs of nearing their useful life.
At some point
in the useful life of any car, parts will break and need repair or replacement. We will not recommend repair or replacement
of parts that don’t show signs that indicate failure in the near future, unless we are refurbishing or restoring a vehicle,
or we are asked to do so.
Non-returnable parts require payment at the time
of ordering and are non-refundable.
Payment for our services and parts
purchased is due at the time of delivery.
We do not have loaner cars, but
do offer on-site Hertz rental cars at discounted rates.
In the case
of a blizzard, we don’t ask our employees to put themselves in danger to come in and as a result, our production may
be delayed. We will also understand if our customers choose to reschedule.
are not open 24 hours per day, 7 days per week. We will return phone messages and emails during our regular business
Often times, we work outside of our business hours to accommodate
the needs of our customers.
We strive to communicate our standards and
policies using the highest level of transparency that we possibly can.
make ourselves available to address each and every customer concern, inquiry, and /or comments through clear, honest, candid
and well-informed conversation.
We value customer feedback and recognize
our customers as our greatest teachers.
Thank you for choosing our shop AJ! "Thank
you for reaching-out. I think your email speaks volumes about the
professionalism of the shop. Just having the follow-up is unusual
appreciated. Overall I was quite pleased. The process was seamless and
transparent. Unfortunately, the bill
was far higher than I anticipated, but alas
that is more about my truck than the shop. I appreciated the status
from Shawn as well as the explanations of changes during the project.
I also appreciated the time and
advice Peter provided the day I came to
pick it up. It is clear everyone at J White's enjoys what they do!"