March 20, 2020 We are committed to keeping you and your family's vehicles safe and reliable, especially during this
difficult period. Repair shops are classified as an essential service and thus we will remain open for you. Every precaution
possible to ensure your safety as well as the safety of our staff will be taken during your appointments. We are implementing
strict sanitation rules to limit any possible exposure to COVID-19 by thoroughly disinfecting and sanitizing our workspaces
and limiting unnecessary contact. We are also strictly enforcing that employees wash their hands throughout the day and are
telling people to stay home if they feel unwell. We also want to make sure that your vehicle is being wiped down and sanitized
thoroughly before it’s turned over to you. We are also implementing a "touchless" drop off and pick up policy.
Please reach out to us with any questions or concerns. We are here to serve you and appreciate your business. Most importantly
we wish you and your families the best of health during this critical time.
Over the years we have had the honor and privledge of helping our customers stay in the rides of their choice. Some
have us work on their daily drivers, others have us restore their dream cars used for weekend adventures and family fun.
We are grateful for each and every one of you.
In the past our specialtiy has always been working on Land
Rovers. Over the past few years we have successfully executed complete refurbishments of Land Cruisers and many models
of Jeeps. Although they have their differences, they all seem to get along nicely in the shop and we have emmensily
It is with great pride and appreciation to be reflecting on our customers, team members
and collaborators this morning. We have been together through the back woods of Upton, to moving our present location
in Framingham, assisting with prepurchase inspections, and assisting with the decisions when it is time to move on from cars
too far gone, to completely restoring those vehicles that have become family members. All of it is our passion because
knowing we can be of service each and every day gives meaning and purpose to our collective efforts.
Thank you for choosing
our team and for trusting us to help you make your daily and some times more important decisions when it comes to the repair,
service and/or refurbishment of your vehicle. It means so much more to us, than what meets the surface.
our reflection here today with the belief that the best is yet to come.
Jeff and Shirley
After responding on Google, to a very unhappy customer, we realized that we should clarify some expectations
that might be contrary to what we can promise our customers.
Here is what we have come up with
the look over of any vehicle in our shop, we identify repairs that are required and immediately need to be addressed.
We will also identify repairs that we can be certain, will need to be addressed in the near future, if the condition of any
visible component show signs of nearing their useful life.
At some point
in the useful life of any car, parts will break and need repair or replacement. We will not recommend repair or replacement
of parts that don’t show signs that indicate failure in the near future, unless we are refurbishing or restoring a vehicle,
or we are asked to do so.
Non-returnable parts require payment at the time
of ordering and are non-refundable.
Payment for our services and parts
purchased is due at the time of delivery.
We do not have loaner cars, but
do offer on-site Hertz rental cars at discounted rates.
In the case
of a blizzard, we don’t ask our employees to put themselves in danger to come in and as a result, our production may
be delayed. We will also understand if our customers choose to reschedule.
are not open 24 hours per day, 7 days per week. We will return phone messages and emails during our regular business
Often times, we work outside of our business hours to accommodate
the needs of our customers.
We strive to communicate our standards and
policies using the highest level of transparency that we possibly can.
make ourselves available to address each and every customer concern, inquiry, and /or comments through clear, honest, candid
and well-informed conversation.
We value customer feedback and recognize
our customers as our greatest teachers.
Thank you for choosing our shop AJ! "Thank
you for reaching-out. I think your email speaks volumes about the
professionalism of the shop. Just having the follow-up is unusual
appreciated. Overall I was quite pleased. The process was seamless and
transparent. Unfortunately, the bill
was far higher than I anticipated, but alas
that is more about my truck than the shop. I appreciated the status
from Shawn as well as the explanations of changes during the project.
I also appreciated the time and
advice Peter provided the day I came to
pick it up. It is clear everyone at J White's enjoys what they do!"